Responsible Gaming

This Responsible Gaming and Underage Gambling Prevention Policy (“Policy”) explains the measures applied by Rich Casino (“Company”, “we”, “us”, “our”) to promote responsible gaming and to prevent access to gambling services by minors on the website (the “Website”).

Gambling is not a source of income

Online gambling and betting are widely available due to technological development and internet access. However, gambling should never be considered a way to earn money or resolve financial difficulties. All games and betting activities provided on the Website are intended for entertainment purposes only.

Stay in control at all times

The following principles may help reduce the risk of problem gambling:

  • treat gambling as entertainment, not as a guaranteed way to make money;
  • only play with funds you can afford to lose without affecting your financial stability;
  • do not gamble to recover losses or to solve financial problems;
  • never borrow money to gamble;
  • avoid gambling when under the influence of alcohol, drugs, medication, or emotional stress;
  • do not chase losses by placing additional bets;
  • do not use gambling as an escape from personal or emotional issues;
  • maintain healthy relationships with family and friends;
  • ensure you understand the rules of the games and betting markets you use;
  • do not hide your gambling activity from people close to you.

If you recognize any of the above warning signs, we encourage you to take immediate action as described below.

Contact us to set limits or request exclusion

If you feel that gambling is becoming difficult to control, you may contact Customer Support and request assistance. Available measures may include:

  • temporary self-exclusion from gambling activities;
  • setting limits on deposits, losses, or playing time;
  • permanent closure of your account.

If your account is restricted or closed for responsible gaming reasons, we strongly recommend that you contact other gambling operators you use and request similar restrictions.

Inform family members or trusted persons

Do not hesitate to discuss gambling-related concerns with family members, partners, or trusted friends. Support from others can be an important step toward regaining control and seeking professional help.

Seek professional support

The following independent organizations provide confidential support and assistance:

Gamblers Anonymous (UK) – a community of individuals sharing experiences and support to overcome gambling addiction. More information: https://gamblersanonymous.org.uk/

GamCare – established in 1997, GamCare provides information, advice, and support for gamblers and their families, including the National Gambling Helpline. More information: https://gamcare.org.uk/

Gambling Therapy – a global service offering free counseling and practical advice for individuals affected by gambling problems. More information: https://gamblingtherapy.org/

Consult a qualified professional

A psychologist or qualified counselor can help identify underlying causes of problem gambling and recommend appropriate treatment based on your personal, social, and cultural background.

Prevention of underage gambling

Rich Casino does not allow individuals under the age of 18, or under the minimum legal gambling age in their jurisdiction, to access gambling services.

To prevent underage access, the Company applies verification procedures that may require:

  • a copy or photo of an official identity document showing full name, date of birth, issue and expiry dates;
  • a photograph of the user holding the required identification during the verification process.

If it is determined that a user accessed gambling services or carried out transactions before reaching the required legal age, the following actions may be taken, in accordance with applicable law:

  • closure of the user account;
  • voiding of transactions made from the account;
  • return of deposited funds where legally required;
  • cancellation of bets placed during the underage period;
  • forfeiture of winnings obtained during that time.

Guidance for parents and guardians

If you are a parent or legal guardian and wish to restrict access to gambling websites, you may consider:

  • installing filtering or parental control software such as Net Nanny or CyberPatrol;
  • monitoring payment methods accessible to minors;
  • ensuring that your payment cards and accounts are not used without supervision.

If you have any questions regarding responsible gaming tools or underage protection, please contact our Customer Support team.