Privacy Policy

This Privacy Policy explains:

  • what personal data we collect about you;
  • why and on what legal basis such data is collected;
  • how and for how long your data is stored;
  • who may have access to your data and for what purposes;
  • what rights you have in relation to your personal data;
  • our contact details and information about the relevant supervisory authority.

By accessing or creating an account on the website https://richcasino24.com, you confirm that you have read and accepted this Privacy Policy. If you do not agree with its terms, please do not use the Website.

Rich Casino reserves the right to amend or update this Policy at any time. Any changes will be indicated by updating the revision date of this document or, where required, by notifying registered users via email. Continued use of the Website after such changes constitutes acceptance of the updated Policy.

DATA CONTROLLER INFORMATION

If you have any questions regarding this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer at: [email protected].

WHAT DATA DO WE COLLECT?

Automatically collected data. When you visit the Website, we may automatically collect:

  • total time spent on the Website;
  • time spent on individual pages and navigation paths;
  • interaction with internal links;
  • IP address;
  • User Agent information (browser type, version, operating system).

Cookies. Detailed information about the use of cookies can be found in our Cookie Policy.

Account data. When you create and use an account, we may collect:

  • email address;
  • password (stored in encrypted form);
  • username (if applicable);
  • first and last name;
  • phone number;
  • Skype ID (if provided);
  • gender;
  • date of birth;
  • used promotional codes and bonuses;
  • account activity, including bets placed, games played, results, winnings and losses;
  • information on temporary or permanent self-exclusion (if applicable);
  • usage statistics related to time spent on the Website.

Verification (KYC/AML data). To comply with legal and regulatory obligations, we may request:

  • a copy or photo of an identity document;
  • a photo of the payment instrument used or proof of ownership;
  • a selfie or a selfie holding an identity document and/or payment card;
  • proof of address (e.g. utility bill or bank statement);
  • source of funds or wealth documentation (where required, including for PEPs);
  • recordings of phone calls or video verification sessions (if applicable).

Data from third parties. We may receive certain data from payment providers, verification services, game providers, or public sources where necessary for identity verification, fraud prevention, or regulatory compliance.

Payment data. All payment transactions are processed via secure payment providers using SSL encryption. Rich Casino does not store full payment card details but retains transaction history and limited payment identifiers (e.g. last four digits of a card, issuing bank).

Contact data. If you contact us via email or the Website interface, we may process the information you provide as personal data.

Marketing preferences. We record whether you have consented to receive newsletters or marketing communications.

PURPOSES AND LEGAL BASES OF DATA PROCESSING

Website security and administration. Automatically collected data is processed to:

  • protect the Website against cyber threats (including DDoS attacks);
  • detect and resolve technical issues;
  • prevent fraud and unlawful activity.

Legal basis: Article 6(1)(f) GDPR – legitimate interests of the Company.

Account creation and service provision. Account and communication data are processed to create and manage user accounts and provide gambling services, including self-exclusion tools.

Legal basis: Article 6(1)(b) GDPR – performance of a contract.

Payment processing. Payment-related data is processed to execute deposits and withdrawals.

Legal basis: Article 6(1)(b) GDPR.

Verification and compliance. Data is processed to:

  • comply with AML/CFT regulations;
  • prevent underage gambling;
  • detect and prevent fraud.

Legal basis: Article 6(1)(c) GDPR (legal obligation) and Article 6(1)(f) GDPR.

Legal and regulatory obligations. Data may be processed to comply with licensing and regulatory requirements.

Legal basis: Article 6(1)(c) GDPR.

User communication. We may contact you regarding account, support, or legal matters.

Legal bases: Articles 6(1)(b), 6(1)(c), and 6(1)(f) GDPR.

Website improvement and analytics. We analyze anonymized or pseudonymized data to improve Website functionality and user experience.

Legal basis: Article 6(1)(f) GDPR.

Marketing communications. Marketing data is processed only with your consent.

Legal basis: Article 6(1)(a) GDPR.

DATA RECIPIENTS

Your personal data may be shared with:

  • hosting and IT service providers;
  • payment service providers and financial institutions;
  • KYC/AML and fraud prevention providers;
  • game and software providers;
  • legal, audit, and compliance advisors;
  • analytics and security providers (e.g. Google Analytics, Cloudflare).

All recipients are required to process data in accordance with applicable data protection laws.

DATA RETENTION

Your personal data is retained for up to six (6) years after your last activity or account closure, in accordance with AML regulations and limitation periods for legal claims.

YOUR RIGHTS

You have the right to access, rectify, erase, restrict, or object to the processing of your personal data, as well as the right to data portability and to withdraw consent at any time. Requests may be submitted to [email protected].

You also have the right to lodge a complaint with a competent data protection authority in your country of residence, workplace, or alleged infringement.

THIRD-PARTY WEBSITES

The Website may contain links to third-party websites. Rich Casino is not responsible for the content or privacy practices of such websites. We encourage you to review their privacy policies before providing any personal data.

INTERNATIONAL DATA TRANSFERS

As an international operator, Rich Casino may transfer personal data outside the European Economic Area (EEA). Where such transfers occur, appropriate safeguards are applied, including adequacy decisions or standard contractual clauses approved by the European Commission.

CHILDREN’S DATA

The Website is not intended for individuals under 18 years of age or below the legal gambling age in their jurisdiction. If you believe that a minor has provided us with personal data, please contact us immediately so that appropriate measures can be taken.