Payment Cancellation Policy

This Payment Cancellation Policy (“Policy”) explains how deposits and other payments are processed on the Rich Casino website (the “Website”), and outlines the conditions under which a transaction may be reviewed, reversed, or adjusted. By initiating a payment through the Website, you confirm that you have read and understood this Policy and the applicable Terms and Conditions, and that you agree to comply with them.

1. Transaction finality and cancellation

Once you confirm a payment (for example by clicking “Pay”, “Deposit”, or an equivalent button) and the transaction is authorized, the payment is generally processed immediately and credited to your account balance (or otherwise applied to the requested service). For this reason, transactions are typically treated as final and are not cancellable as a standard option.

However, nothing in this Policy limits any rights you may have under mandatory applicable law. Where required, we will handle eligible cases in accordance with such law and the rules of the relevant payment provider.

2. Compliance with local laws

By using the Website and making payments, you represent that you are acting in compliance with the laws and regulations applicable to you in your country or place of residence. If any restriction applies to online gaming, payments, or related services in your jurisdiction, it is your responsibility to ensure you are permitted to use the Website.

3. Authorized payment methods and source of funds

You must use only payment methods that you are legally entitled to use and that belong to you (or that you are explicitly authorized to use). You confirm that all funds used for payments on the Website come from lawful sources.

We may request additional information or documentation to verify the ownership of a payment method, confirm the source of funds, or meet regulatory and compliance requirements, including Know Your Customer (“KYC”) and Anti-Money Laundering (“AML”) checks.

4. Age and eligibility

By making a payment and using the services, you confirm that you have reached the minimum legal age required to access the services in your jurisdiction and that you otherwise meet any eligibility requirements. If you provide inaccurate information, you may be restricted from accessing the services and your account may be subject to review.

5. Chargebacks, disputes and unauthorized transactions

If you believe a payment was processed incorrectly (for example: duplicate charge, wrong amount, or an authorization issue), you should contact Customer Support as soon as possible and provide relevant details (transaction date, method, amount, and reference).

If you do not recognize a transaction or suspect unauthorized use of your payment method, you should also contact your bank or payment provider without delay and inform Customer Support. We may temporarily restrict account access while investigating to protect you and to maintain platform security.

Please note that initiating a chargeback or payment dispute may lead to an account review. Where the dispute is resolved against the account holder or appears to involve misuse, we may apply reasonable measures permitted by the Terms and applicable law, including restricting deposits/withdrawals, limiting access, or requesting further verification.

6. Settlement rules and adjustments

Payment processing depends on third-party providers (banks, gateways, e-wallets). Processing times can vary and are subject to provider rules, network conditions, and verification requirements.

In the event of a technical error, duplicate billing, or incorrect crediting, we may correct the transaction by reversing, adjusting, or re-crediting the relevant amount, as appropriate. Any correction will be made in a reasonable manner and, where required, in accordance with provider rules and applicable law.

7. Support and contact

Customer Support can assist with payment-related issues such as failed authorizations, duplicate charges, missing credits, or other technical processing errors. Requests solely aimed at cancelling correctly processed payments may not be available as a standard option due to immediate processing and settlement rules.

8. Liability and mandatory law

To the extent permitted by applicable law, Rich Casino is not responsible for actions taken by third-party payment providers, banks, or networks, or for delays caused by such parties. Nothing in this Policy excludes or limits liability where such limitation is not permitted by mandatory law.

9. Updates and governing framework

We may update this Policy from time to time to reflect operational, legal, or regulatory changes. The version published on the Website is the current version.

Any disputes connected with payments will be handled under the applicable Terms and Conditions and relevant mandatory legal provisions. Where required by law, your consumer rights and statutory protections remain unaffected.